Corona Help & Support
This page will be used to share links to help and support.
Please refer to this page as often as you can, and make others aware of it.
Free School Meals
Going forward free school meals will be provided by Edenred, who will use an electronic system to share vouchers and codes with families. For this reason, we require that you share your email address with us as soon as possible, so that you can be registered to receive vouchers from them.
Please, if you have not already done so, using YOUR OWN email address, send an email to: firstname.lastname@example.org so that you can be registered to receive vouchers from them.
For the most up to date CAMHS support offer during COVID-19, please click here (opens in new window).
Please click here for a link to the latest Wellbeing booklet, which can be used at home
(opens in new window).
Our Early Help directory colleagues have been working quietly behind the scenes to gather information on current services that are being offered to parents within the city.
Below is a link to the page on Liverpool’s Early Help Directory website “Parenting through Covid?” which highlights what services are being offered and any changes to referral processes where applicable.
Please click here for to be taken to the “Parenting Through Covid?” page (opens in new window).
Please be aware that although the Bethel Church is currently closed, they have informed us they are willing to offer support, food, clothing and advice if you contact them via the email on the flyer.
WellChild are offering services such as picking up prescriptions, food delivery and delivery of PPE to families with vulnerable children.
Please click here for more information, and to see if you are eligible.
In an emergency always, ring 999. Using a silent 999 call followed by 55 (or tapping/coughing into the phone) will enable police to respond.
National Domestic Abuse 24 hour Support Helpline: 0808 2000 247
RESPECT National Helpline, perpetrators (9am to 5pm): 0808 802 4040
Liverpool Domestic Abuse Services 0151 263 7474
Merseyside Domestic Violence Service 0780 272 2703
South Liverpool Domestic Abuse Services 0151 494 2222
Ruby Project 0771 428 9180
Savera UK (honour based abuse & harmful practice specialist) 0800 107 0726
Worst Kept Secret Helpline (Merseyside) 0800 028 3398
Support for children:
Young Persons Advisory Service (YPAS) 0151 707 1025
Support for men:
Men’s Advice Line (Freephone) 0808 801 0327
||While all public services are adapting to new ways of working during this pandemic, our message to anyone who is experiencing domestic abuse is clear: You are not alone and you don’t have to suffer in silence – we will still be here for you, no matter what.
Liverpool City Council, Merseyside Police, Local Authorities and providers of domestic abuse support across Merseyside will continue working together to maintain essential services and contacts for anyone affected by domestic abuse during the weeks and months to come.
Support will still be available by telephone, text message or online services.
Who to contact
If you, your child or anyone in the family are at immediate risk of harm, you should contact the police urgently, CALL 999
If you are a Liverpool resident and are experiencing domestic abuse or believe someone you know is please contact :
www.ehd.liverpool.gov.uk (Liverpool early help directory)
Worst Kept Secret Helpline: 0800 028 3398
|Further support can also be found at these national agencies:
Women’s Aid | womensaid.org.uk | https://www.womensaid.org.uk/information-support/
National LGBT+ Domestic Abuse Helpline – 0800 999 5428
Samaritans (24/7 service) – 116 123
Support/Advice for Families with Children with Additional/Special Needs
In response to the current coronavirus situation, Liverpool Local Authority SEND services would like to offer advice and support to our settings and families during this difficult time.
SENISS Helpline: 07591837693
If your child has special educational needs and you are struggling to know how to support their learning at home then please ring for professional advice, support or practical strategies.
Monday to Friday: 9am – 12pm*
Alternatively, you can email your concern to email@example.com
* The SENISS Helpline will be going live from Monday 20th April 2020
Educational Psychology Service Helpline: 0151 233 5978
If you are concerned about your child’s emotional wellbeing or managing their behaviour then please ring for professional advice, support or practical strategies.
Monday to Friday: 9am – 4.30pm
Alternatively, you can email your concern to firstname.lastname@example.org
Speech and Language Helpline: 07540707541
If you need advice or support regarding your child’s speech and language then please contact Christine Taylor, Principal Speech and Language Therapist.
Tuesday to Friday: 9am – 12pm
Alternatively, you can email your concern to email@example.com
ASD Training Team: 07522800193/07515501854
Advice and strategies for families of children and young people with autism or social communication challenges
Monday to Friday: 9am – 12pm
Alternatively, you can email your concern to ASDtrainingteam@liverpool.gov.uk
CRISIS SUPPORT ADVICE
The directory below provides information and contact details for Services across Liverpool City Council which can offer help and support to residents suffering financial hardship, struggling with debt, in need of benefits advice, at risk of homelessness or otherwise in need of help and support. Click on the links to get more details of help and support available under each heading.
WITHOUT MONEY / FUEL OR FOOD
Vulnerable people and people on a low income without funds to purchase food and essential items.
For customers who require a benefit check to see if they are entitled to any additional benefits, help to fill in forms. Help to query or challenge DWP decisions.
Universal Credit Help to Claim
Customers requiring help to make a claim Universal Credit
Debt / Budgeting advice
Customers requiring help and support when dealing with debt.
Struggling to Pay Fuel Bills
Customers who would benefit from energy saving advice and help for people who cannot pay fuel bills
MOVING HOME / WITHOUT FURNITURE / WHITE GOODS
Vulnerable people and people on a low income without funds to purchase, furniture or white goods, removal fees etc.
SUPPORT WITH RENT ARREARS / SHORTFALL IN RENT
Customers who require help and support when dealing with a shortfall in rent or rent arrears
SUPPORT WITH COUNCIL TAX ARREARS
Customers requiring help and support when dealing with Council Tax arrears
Residents who are at risk of losing their home
FREE SCHOOL MEALS
Free School Meal Application
HELP TO FIND TRAINING OR WORK
Customers requiring advice and support to find work
HOMELESSNESS / ROUGH SLEEPERS
If you are worried about someone who is sleeping rough
FAMILIES AND INDIVIDUALS REQUIRING SUPPORT
If you are worried about a family or an individual who needs additional help and support
ACCESSING AN INTERPRETER / SIGN LANGUAGE
Customers requiring help from an interpreter
ACCESS TO DIGIAL SUPPORT
Customers requiring help to make referrals on line