This page will be used to share links to help and support. 

Please refer to this page as often as you can, and make others aware of it.

 

Free School Meals

 
Going forward free school meals will be provided by Edenred, who will use an electronic system to share vouchers and codes with families. For this reason, we require that you share your email address with us as soon as possible, so that you can be registered to receive vouchers from them. 
 
Please, if you have not already done so, using YOUR OWN email address, send an email to: freeschoolmeals@st-cecilias-inf.liverpool.sch.uk so that you can be registered to receive vouchers from them. 
For the most up to date CAMHS support offer during COVID-19, please click here (opens in new window).

Please click here for a link to the latest Wellbeing booklet, which can be used at home

(opens in new window).

Our Early Help directory colleagues have been working quietly behind the scenes to gather information on current services that are being offered to parents within the city.

Below is a link to the page on Liverpool’s Early Help Directory website “Parenting through Covid?” which highlights what services are being offered and any changes to referral processes where applicable.

Please click here for to be taken to the “Parenting Through Covid?” page (opens in new window).

Please find below a link to SEND Parenting Resources from LivPaC.

The link for the page is: cultureliverpool.co.uk/send-parenting/

 

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Please be aware that although the Bethel Church is currently closed, they have informed us they are willing to offer support, food, clothing and advice if you contact them via the email on the flyer.

 

 

 

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WellChild are offering services such as picking up prescriptions, food delivery and delivery of PPE to families with vulnerable children.
 
Please click here for more information, and to see if you are eligible.

Domestic Abuse

Police guidance on the ‘999 silent solution’ call:

The 999 call system allows all 999 callers to access support if they are unable to speak during the call.  It is important that either a noise is made or that 55 is pressed.  For example, if you can only make noise, such as tapping the handset, coughing, crying or even talking to the offender, then these actions will alert the attention of the BT operator.

For support:

In an emergency always, ring 999.   Using a silent 999 call followed by 55 (or tapping/coughing into the phone) will enable police to respond.

National Domestic Abuse 24 hour Support Helpline: 0808 2000 247

RESPECT National Helpline, perpetrators (9am to 5pm): 0808 802 4040

Support directories:

https://ehd.liverpool.gov.uk/kb5/liverpool/fsd/results.page?qt=domestic+abuse&term=&sorttype=relevance&sr=20

https://www.victimcaremerseyside.org/home/who-can-help.aspx

http://respect.uk.net/contact-us/

Or ring:

Liverpool Domestic Abuse Services                                                             0151 263 7474

Merseyside Domestic Violence Service                                                       0780 272 2703          

South Liverpool Domestic Abuse Services                                                  0151 494 2222

Ruby Project                                                                                                0771 428 9180

Savera UK (honour based abuse & harmful practice specialist)                  0800 107 0726

Worst Kept Secret Helpline (Merseyside)                                                    0800 028 3398

Support for children:

Young Persons Advisory Service (YPAS)                                                     0151 707 1025

NSPCC               

Support for men:

Men’s Advice Line (Freephone)                                                                     0808 801 0327          

 

While all public services are adapting to new ways of working during this pandemic, our message to anyone who is experiencing domestic abuse is clear: You are not alone and you don’t have to suffer in silence – we will still be here for you, no matter what.

Liverpool City Council, Merseyside Police, Local Authorities and providers of domestic abuse support across Merseyside will continue working together to maintain essential services and contacts for anyone affected by domestic abuse during the weeks and months to come.

Support will still be available by telephone, text message or online services.

Who to contact

If you, your child or anyone in the family are at immediate risk of harm, you should contact the police urgently, CALL 999

If you are a Liverpool resident and are experiencing domestic abuse or believe someone you know is please contact :
www.victimcaremerseyside.org  (directory of services)

www.ehd.liverpool.gov.uk (Liverpool early help directory)

or

Worst Kept Secret Helpline:  0800 028 3398

 

Further support can also be found at these national agencies:

Women’s Aid | womensaid.org.uk | https://www.womensaid.org.uk/information-support/
National Domestic Violence Helpline: 0808 2000 247 (24 hours)
Refuge (includes information for men) | refuge.org.uk 0808 200 0247 (24 hours)
The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327

National LGBT+ Domestic Abuse Helpline – 0800 999 5428

Samaritans (24/7 service) – 116 123

 

Support/Advice for Families with Children with Additional/Special Needs

In response to the current coronavirus situation, Liverpool Local Authority SEND services would like to offer advice and support to our settings and families during this difficult time.

SENISS Helpline: 07591837693

If your child has special educational needs and you are struggling to know how to support their learning at home then please ring for professional advice, support or practical strategies.

Monday to Friday: 9am – 12pm*

Alternatively, you can email your concern to seniss@liverpool.gov.uk

* The SENISS Helpline will be going live from Monday 20th April 2020

Educational Psychology Service Helpline: 0151 233 5978

If you are concerned about your child’s emotional wellbeing or managing their behaviour then please ring for professional advice, support or practical strategies.

Monday to Friday: 9am – 4.30pm

Alternatively, you can email your concern to epsadmin@liverpool.gov.uk

Speech and Language Helpline: 07540707541

If you need advice or support regarding your child’s speech and language then please contact Christine Taylor, Principal Speech and Language Therapist.

Tuesday to Friday: 9am – 12pm

Alternatively, you can email your concern to christine.taylor@liverpool.gov.uk

ASD Training Team: 07522800193/07515501854

Advice and strategies for families of children and young people with autism or social communication challenges

Monday to Friday: 9am – 12pm

Alternatively, you can email your concern to ASDtrainingteam@liverpool.gov.uk

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CRISIS SUPPORT ADVICE

The directory below provides information and contact details for Services across Liverpool City Council which can offer help and support to residents suffering financial hardship, struggling with debt, in need of benefits advice, at risk of homelessness or otherwise in need of help and support. Click on the links to get more details of help and support available under each heading.

 

WITHOUT MONEY / FUEL OR FOOD

Vulnerable people and people on a low income without funds to purchase food and essential items.

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Liverpool Citizens Support Scheme – Urgent Needs Award Refer customer to make application via contact centre. Call Freephone 0800 456 1523 or

0151 233 3053 Monday to Friday, 8am to 8pm.

Benefit Maximisation Service staff can complete application via portal

https://liverpool.gov.uk/benefits/help-in-a-crisis/liverpool-citizens-support-scheme/

 

Liverpool Citizens Support Scheme – Mayoral Hardship Fund Refer customer to make application via contact centre

Call Freephone 0800 456 1523 or

0151 233 3053 Monday to Friday, 8am to 8pm.

Benefit Maximisation Service staff can complete application via portal

https://liverpool.gov.uk/benefits/help-in-a-crisis/mayoral-hardship-fund/

 

 

Benefit Advice

For customers who require a benefit check to see if they are entitled to any additional benefits, help to fill in forms. Help to query or challenge DWP decisions.

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Benefits Maximisation Team On Line referral form please see link below

Benefit Maximisation Service online referral form

Benefits.Maximisation.Service@Liverpool.gov.uk

 

 

 

Universal Credit Help to Claim

Customers requiring help to make a claim Universal Credit

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Citizens Advice Liverpool (ReferNet)

 

For assistance with claiming Universal Credit  on Line referral form please see link below

https://liverpool.refernet.co.uk

Alternatively customers can call on –

Call: Freephone 0800 144 8 444

Email: helptoclaim@caliverpool.org.uk

https://www.citizensadviceliverpool.org.uk/help-to-claim

 

 

Debt / Budgeting advice

Customers requiring help and support when dealing with debt.

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Citizens Advice Liverpool (ReferNet) For assistance with debt on line referral form please see link below

https://liverpool.refernet.co.uk

Alternatively customers can call on –

0300 330 1196 Mon-Thu 8am-8pm Fri 8am-4pm

e-mail debthelp@citizensadvicegmmap.org.uk

 

https://www.citizensadviceliverpool.org.uk/

 

 

 

 

 

Struggling to Pay Fuel Bills

Customers who would benefit from energy saving advice and help for people who cannot pay fuel bills

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Healthy Homes You can speak to a member of the team or arrange a home visit by calling

Freephone: 0800 012 1754

email

healthyhomesprogramme@liverpool.gov.uk

 

https://www.liverpool.gov.uk/housing/fuel-poverty-and-energy-efficiency/
Liverpool Citizens Support Scheme – Urgent Needs Award Refer customer to make application via contact centre

Call Freephone 0800 456 1523 or

0151 233 3053 Monday to Friday, 8am to 8pm.

Benefit Maximisation Service staff can complete application via portal

https://liverpool.gov.uk/benefits/help-in-a-crisis/liverpool-citizens-support-scheme/

 

 

 

MOVING HOME / WITHOUT FURNITURE / WHITE GOODS

Vulnerable people and people on a low income without funds to purchase, furniture or white goods, removal fees etc.

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Liverpool Citizens Support Scheme – Home Needs Awards Refer customer to make application via contact centre

Call Freephone 0800 456 1523 or

0151 233 3053 Monday to Friday, 8am to 8pm.

Benefit Maximisation Service staff can complete application via portal

https://liverpool.gov.uk/benefits/help-in-a-crisis/liverpool-citizens-support-scheme/

 

Liverpool Citizens Support Scheme – Mayoral Hardship Fund

 

Refer customer to make application via contact centre

Call Freephone 0800 456 1523 or

0151 233 3053 Monday to Friday, 8am to 8pm

https://liverpool.gov.uk/benefits/help-in-a-crisis/mayoral-hardship-fund/

 

 

SUPPORT WITH RENT ARREARS / SHORTFALL IN RENT

Customers who require help and support when dealing with a shortfall in rent or rent arrears

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Revenues and Benefits Service – Discretionary Housing Payment (DHP) Direct customer to online DHP form DHP online application form

If customer is having difficulty with completion of on-line form refer to nearest OSS for digital assistance.

If none of the above possible a paper form can be issued via Civica:

·         Generate letter/memo

·         Ben Cap folder

·         HB/DHP form

https://liverpool.gov.uk/benefits/housing-benefits/discretionary-housing-payments/

 

Housing Options Team Careline 233 3800 (Freephone 0800 731 6844). TBC

 

https://www.liverpool.gov.uk/housing/homeless-or-at-risk/at-risk-of-becoming-homeless/

 SUPPORT WITH COUNCIL TAX ARREARS

Customers requiring help and support when dealing with Council Tax arrears

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Revenues Service Direct customer to online Manageable Payments form

Manageable Council Tax repayments application form

If customer is having difficulty with completion of on-line form refer to nearest OSS for digital assistance.

If none of the above possible paper form can be issued via Civica :

·         Generate letter/memo

·         outgoing folder

·         Recovery folder

·         CTax financial statement

 

 

EVICTION

Residents who are at risk of losing their home

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Housing Options To make a referral to Housing Options call Careline on

0151 233 3800 24 hours a day, 7 days a week.

You can also email a referral to

HousingOptionsService@liverpool.gov.uk

Alternatively customers can make a referral on line

https://liverpool.gov.uk/contact-us/careline-for-adults-and-older-people/

or visit

Housing Options service, based in St John’s Market,

Housing Options 
First Floor of St John’s Market 
Elliot Street 
St John’s Precinct
L1 1LR

Opening times and appointments

Monday to Friday 9-5pm.

Customer can also visit a One Stop Shop outside of the city centre to book an appointment

https://www.liverpool.gov.uk/housing/homeless-or-at-risk/homeless/
Liverpool Citizens Support Scheme – Urgent Needs Award and Home Needs Awards Refer customer to make application via contact centre

Call Freephone 0800 456 1523 or

0151 233 3053 Monday to Friday, 8am to 8pm.

Benefit Maximisation Service staff can complete application via portal

 

https://liverpool.gov.uk/benefits/help-in-a-crisis/liverpool-citizens-support-scheme/

 

 FREE SCHOOL MEALS

Free School Meal Application

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Online referral form via Liverpool City Council Website Online referral form

Free School Meals online application form

 

https://liverpool.gov.uk/benefits/free-school-meals/

 

 HELP TO FIND TRAINING OR WORK

Customers requiring advice and support to find work

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Liverpool In Work Customers can complete the online referral form or call the helpline on 0151 233 3026

Liverpool in Work online referral form

 

https://liverpool.gov.uk/schools-and-learning/adult-learning/liverpool-ways-to-work/

 

 

HOMELESSNESS / ROUGH SLEEPERS

If you are worried about someone who is sleeping rough

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Housing Options You can email a referral to

HousingOptionsService@liverpool.gov.uk

Alternatively professionals can make an referral on line

https://forms.liverpool.gov.uk/contour-forms/housing-options-referral-partner-agencies/

or visit

Housing Options service, based in St John’s Market,

Housing Options 
First Floor of St John’s Market 
Elliot Street 
St John’s Precinct
L1 1LR

Opening times and appointments

Monday to Friday 9-5pm.

Customer can also visit a One Stop Shop outside of the city centre to book an appointment

 

Telephone referrals can be made to Housing Options on

0151 233 3044 24 hours a day, 7 days a week.

https://www.liverpool.gov.uk/housing/homeless-or-at-risk/homeless/
Always Room Inside Call the 24-hour ‘Always Room Inside’ helpline on

0300 123 2041.

You can also make an online referral

https://www.whitechapelcentre.co.uk/alwaysroominside.html

Email N2NO@whitechapelcentre.co.uk

https://liverpool.gov.uk/housing/homeless-or-at-risk/help-for-rough-sleepers/
Liverpool Citizens Support Scheme – Urgent Needs Award and Home Needs Awards Refer customer to make application via contact centre

Call Freephone 0800 456 1523 or

0151 233 3053 Monday to Friday, 8am to 8pm.

Benefit Maximisation Service staff can complete application via portal

https://liverpool.gov.uk/benefits/help-in-a-crisis/liverpool-citizens-support-scheme/

 

 

 

FAMILIES AND INDIVIDUALS REQUIRING SUPPORT

If you are worried about a family or an individual who needs additional help and support

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Careline (Childrens) Careline child services manages all child social care enquiries and referrals. Members of the public can make a referral by calling 0151 233 3700 24 hours a day, 7 days a week.  Professionals who have concerns of an urgent nature should also report these by telephone.

If a professional wishes to make a referral where the child is not at immediate risk they should submit a Multi-Agency Referral Form (MARF) through the following link:

·         Submit a non-urgent enquiry to Careline

·         Click here for information about a child at risk (if a child is at immediate risk call 101 or 999 in an emergency).

 

https://liverpool.gov.uk/social-care/childrens-social-care/getting-help/careline-child-services/

 

Careline (Adults) Careline adult services manages all adult social care enquiries and referrals.

Click here for information about an Adult at Risk (if an adult is at immediate risk call 101 or 999 in an emergency).

If you are a member of the public you can make a referral by calling 0151 233 3800 24 hours a day, 7 days a week. Professionals who want to make an urgent referral should also contact this number. 

There are a number of online referral pathways including:

 

·         Professionals can make a non urgent safeguarding referral here

·         Request a needs assessment.

 

 

 

https://liverpool.gov.uk/social-care/adult-social-care/getting-help/careline-adult-services/

 

 

 

ACCESSING AN INTERPRETER / SIGN LANGUAGE

Customers requiring help from an interpreter

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Merseyside SDP Merseyside Society for Deaf People

Preferred supplier for BSL interpretation.

Phone: 0151 228 0888.

Email: reception@msdp.org.uk

Book online via the MSDF website.

 
DA Interpreter Service Call 0330 088 2443 direct from your phone.

Each team will have a PIN which can be obtained from your Manager

Work Instruction HERE

 

 ACCESS TO DIGIAL SUPPORT

Customers requiring help to make referrals on line

NAME OF SERVICE ORGANISATION REFERRAL METHOD CONTACTS/WEB PAGES
Citizens Advice Liverpool – Universal Credit Help to Claim For assistance with claiming Universal Credit  on Line referral form please see link below

https://liverpool.refernet.co.uk

 

Alternatively customers can call on –

Call: Freephone 0800 144 8 444

Email: helptoclaim@caliverpool.org.uk

 

https://www.citizensadviceliverpool.org.uk/help-to-claim

 

Digital Hubs There are various locations of digital hubs across the city, where customers can access computers and the internet. There are also trained Digital Champions on hand at these organisations who can help.

See Digital Hub locations in map below

https://liverpool.gov.uk/support/public-internet-access/

 

https://liverpool.gov.uk/support/public-internet-access/